Villarroel Ordenes, Francisco Javier

Villarroel Ordenes, Francisco Javier  

DIPARTIMENTO DI IMPRESA E MANAGEMENT  

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Titolo Data di pubblicazione Autore(i) File
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach 2014 Villarroel Ordenes, Francisco Javier; Theodoulidis, Babis; Burton, Jamie; Gruber, Thorsten; Zaki, Mohamed.
Bad intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions 2022 Nazifi, Amin; Roschk, Holger; Villarroel Ordenes, Francisco Javier; Marder, Ben
Boosting or Attenuating? The Llinguistic Features of Sentiment Strength in User Generated Content 2013 Villarroel Ordenes, Francisco Javier; de Ruyter, Ko; Wetzels, Martin; Grewal, Dhruv; Ludwig, Stephan
Brand Narratives in Social Media: Implications for Consumer Sharing 2020 Farace, Stefania; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; De Ruyter, Ko
Complaint Deescalation Strategies on Social Media 2022 Herhaussen, Dennis; Grewal, Lauren; Hill Cummings, Krista; Roggeveen, Anne L.; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv
Customer engagement in a Big Data world 2017 Kunz, Werner; Aksoy, Lerzan; Bart, Yakov; Heinonen, Kristina; Kabadayi, Sertan; Villarroel Ordenes, Francisco Javier; Sigala, Mariana; Diaz, David; Theodoulidis, Babis
Customer experience management in the age of big data analytics: A strategic framework 2020 Holmlund, M.; Van Vaerenbergh, Y.; Ciuchita, R.; Ravald, A.; Sarantopoulos, P.; Villarroel Ordenes, Francisco Javier; Zaki, M.
Customer experience measurement: implications for customer loyalty 2022 Villarroel Ordenes, Francisco Javier; Diaz Solis, David; Herhausen, Dennis
Cutting through Content Clutter: How speech and image acts drive consumer sharing of social media brand messages 2019 Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Ludwig, Stephan; DE RUYTER, Ko; Mahr, Dominik; Wetzels, Martin
Deescalating Arousal in Social Media Complaints: Using Active Listening and Empathy to Enhance Customer Gratitude 2022 Herhausen, Dennis; Grewal, Lauren; Hill, Krista; Roggeveen, Anne; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv
Do You E-Care? Analyzing the Impact of Conversational Agreement in Online Customer Service 2017 Villarroel Ordenes, Francisco Javier; Grewal, Dhruv
From words to pixels: text and image mining methods for service research 2019 Villarroel Ordenes, Francisco Javier; Zhang, S.
How High Arousal Language Shapes Micro versus Macro Influencers’ Impact In corso di stampa Cascio Rizzo, Giovanni Luca; Villarroel Ordenes, Francisco Javier; Pozharliev, Rumen Ivaylov; De Angelis, Matteo; Costabile, Michele
HOW LANGUAGE AROUSAL SHAPES RESPONSES TO INFLUENCERSPONSORED CONTENT 2022 Cascio Rizzo, Giovanni Luca; De Angelis, Matteo; Pozharliev, Rumen Ivaylov; Villarroel Ordenes, Francisco Javier; Costabile, Michele
Implications of Service Provider Flexibility on Attitudinal Loyalty 2022 Villarroel Ordenes, Francisco Javier; Farace, Stefania; Humberset Holmøy, Nadine
Language Dynamics in Employee–Customer Text-Based Interactions 2019 Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Grewal, Lauren; Sarantopoulus, Panagiotis
Language in action, analyzing online consumer-brand communication through the lens of speech act theory 2017 Villarroel Ordenes, Francisco Javier
Machine learning for marketing on the KNIME Hub: The development of a live repository for marketing applications 2021 Villarroel Ordenes, Francisco Javier; Rosaria, Silipo
Meet your Customers: The Marketing Analytics Collection 2023 Villarroel Ordenes, Francisco Javier; Cadili, Roberto
Mindful consumption: Three consumer segment views 2020 Milne, G. R.; Villarroel Ordenes, Francisco Javier; Kaplan, B.