Villarroel Ordenes, Francisco Javier
Villarroel Ordenes, Francisco Javier
DIPARTIMENTO DI IMPRESA E MANAGEMENT
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach
2014 Villarroel Ordenes, Francisco Javier; Theodoulidis, Babis; Burton, Jamie; Gruber, Thorsten; Zaki, Mohamed.
Bad intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions
2022 Nazifi, Amin; Roschk, Holger; Villarroel Ordenes, Francisco Javier; Marder, Ben
Boosting or Attenuating? The Llinguistic Features of Sentiment Strength in User Generated Content
2013 Villarroel Ordenes, Francisco Javier; de Ruyter, Ko; Wetzels, Martin; Grewal, Dhruv; Ludwig, Stephan
Brand Narratives in Social Media: Implications for Consumer Sharing
2020 Farace, Stefania; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; De Ruyter, Ko
Complaint Deescalation Strategies on Social Media
2022 Herhaussen, Dennis; Grewal, Lauren; Hill Cummings, Krista; Roggeveen, Anne L.; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv
Customer engagement in a Big Data world
2017 Kunz, Werner; Aksoy, Lerzan; Bart, Yakov; Heinonen, Kristina; Kabadayi, Sertan; Villarroel Ordenes, Francisco Javier; Sigala, Mariana; Diaz, David; Theodoulidis, Babis
Customer experience management in the age of big data analytics: A strategic framework
2020 Holmlund, M.; Van Vaerenbergh, Y.; Ciuchita, R.; Ravald, A.; Sarantopoulos, P.; Villarroel Ordenes, Francisco Javier; Zaki, M.
Customer experience measurement: implications for customer loyalty
2022 Villarroel Ordenes, Francisco Javier; Diaz Solis, David; Herhausen, Dennis
Cutting through Content Clutter: How speech and image acts drive consumer sharing of social media brand messages
2019 Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Ludwig, Stephan; DE RUYTER, Ko; Mahr, Dominik; Wetzels, Martin
Deescalating Arousal in Social Media Complaints: Using Active Listening and Empathy to Enhance Customer Gratitude
2022 Herhausen, Dennis; Grewal, Lauren; Hill, Krista; Roggeveen, Anne; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv
Do You E-Care? Analyzing the Impact of Conversational Agreement in Online Customer Service
2017 Villarroel Ordenes, Francisco Javier; Grewal, Dhruv
From words to pixels: text and image mining methods for service research
2019 Villarroel Ordenes, Francisco Javier; Zhang, S.
How High Arousal Language Shapes Micro versus Macro Influencers’ Impact
2024 Cascio Rizzo, Giovanni Luca; Villarroel Ordenes, Francisco Javier; Pozharliev, Rumen Ivaylov; De Angelis, Matteo; Costabile, Michele
HOW LANGUAGE AROUSAL SHAPES RESPONSES TO INFLUENCERSPONSORED CONTENT
2022 Cascio Rizzo, Giovanni Luca; De Angelis, Matteo; Pozharliev, Rumen Ivaylov; Villarroel Ordenes, Francisco Javier; Costabile, Michele
Implications of Service Provider Flexibility on Attitudinal Loyalty
2022 Villarroel Ordenes, Francisco Javier; Farace, Stefania; Humberset Holmøy, Nadine
Language Dynamics in Employee–Customer Text-Based Interactions
2019 Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Grewal, Lauren; Sarantopoulus, Panagiotis
Language in action, analyzing online consumer-brand communication through the lens of speech act theory
2017 Villarroel Ordenes, Francisco Javier
Machine learning for marketing on the KNIME Hub: The development of a live repository for marketing applications
2021 Villarroel Ordenes, Francisco Javier; Rosaria, Silipo
Meet your Customers: The Marketing Analytics Collection
2023 Villarroel Ordenes, Francisco Javier; Cadili, Roberto
Mindful consumption: Three consumer segment views
2020 Milne, G. R.; Villarroel Ordenes, Francisco Javier; Kaplan, B.
| Titolo | Data di pubblicazione | Autore(i) | File |
|---|---|---|---|
| Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach | 2014 | Villarroel Ordenes, Francisco Javier; Theodoulidis, Babis; Burton, Jamie; Gruber, Thorsten; Zaki, Mohamed. | |
| Bad intentions: Customers’ Negative Reactions to Intentional Failures and Mitigating Conditions | 2022 | Nazifi, Amin; Roschk, Holger; Villarroel Ordenes, Francisco Javier; Marder, Ben | |
| Boosting or Attenuating? The Llinguistic Features of Sentiment Strength in User Generated Content | 2013 | Villarroel Ordenes, Francisco Javier; de Ruyter, Ko; Wetzels, Martin; Grewal, Dhruv; Ludwig, Stephan | |
| Brand Narratives in Social Media: Implications for Consumer Sharing | 2020 | Farace, Stefania; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; De Ruyter, Ko | |
| Complaint Deescalation Strategies on Social Media | 2022 | Herhaussen, Dennis; Grewal, Lauren; Hill Cummings, Krista; Roggeveen, Anne L.; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv | |
| Customer engagement in a Big Data world | 2017 | Kunz, Werner; Aksoy, Lerzan; Bart, Yakov; Heinonen, Kristina; Kabadayi, Sertan; Villarroel Ordenes, Francisco Javier; Sigala, Mariana; Diaz, David; Theodoulidis, Babis | |
| Customer experience management in the age of big data analytics: A strategic framework | 2020 | Holmlund, M.; Van Vaerenbergh, Y.; Ciuchita, R.; Ravald, A.; Sarantopoulos, P.; Villarroel Ordenes, Francisco Javier; Zaki, M. | |
| Customer experience measurement: implications for customer loyalty | 2022 | Villarroel Ordenes, Francisco Javier; Diaz Solis, David; Herhausen, Dennis | |
| Cutting through Content Clutter: How speech and image acts drive consumer sharing of social media brand messages | 2019 | Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Ludwig, Stephan; DE RUYTER, Ko; Mahr, Dominik; Wetzels, Martin | |
| Deescalating Arousal in Social Media Complaints: Using Active Listening and Empathy to Enhance Customer Gratitude | 2022 | Herhausen, Dennis; Grewal, Lauren; Hill, Krista; Roggeveen, Anne; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv | |
| Do You E-Care? Analyzing the Impact of Conversational Agreement in Online Customer Service | 2017 | Villarroel Ordenes, Francisco Javier; Grewal, Dhruv | |
| From words to pixels: text and image mining methods for service research | 2019 | Villarroel Ordenes, Francisco Javier; Zhang, S. | |
| How High Arousal Language Shapes Micro versus Macro Influencers’ Impact | 2024 | Cascio Rizzo, Giovanni Luca; Villarroel Ordenes, Francisco Javier; Pozharliev, Rumen Ivaylov; De Angelis, Matteo; Costabile, Michele | |
| HOW LANGUAGE AROUSAL SHAPES RESPONSES TO INFLUENCERSPONSORED CONTENT | 2022 | Cascio Rizzo, Giovanni Luca; De Angelis, Matteo; Pozharliev, Rumen Ivaylov; Villarroel Ordenes, Francisco Javier; Costabile, Michele | |
| Implications of Service Provider Flexibility on Attitudinal Loyalty | 2022 | Villarroel Ordenes, Francisco Javier; Farace, Stefania; Humberset Holmøy, Nadine | |
| Language Dynamics in Employee–Customer Text-Based Interactions | 2019 | Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Grewal, Lauren; Sarantopoulus, Panagiotis | |
| Language in action, analyzing online consumer-brand communication through the lens of speech act theory | 2017 | Villarroel Ordenes, Francisco Javier | |
| Machine learning for marketing on the KNIME Hub: The development of a live repository for marketing applications | 2021 | Villarroel Ordenes, Francisco Javier; Rosaria, Silipo | |
| Meet your Customers: The Marketing Analytics Collection | 2023 | Villarroel Ordenes, Francisco Javier; Cadili, Roberto | |
| Mindful consumption: Three consumer segment views | 2020 | Milne, G. R.; Villarroel Ordenes, Francisco Javier; Kaplan, B. |