Regardless of the abundant literature on the relationship between social support network and health outcomes of the elderly, there are nearly no studies examining them in the online context. In this paper, we explore the role of social support network in e-health services in the context of a European project, whose aim is to develop a multimedia platform providing social e-services for elderly persons and their social entourage. We collect data in three European countries to examine the relationship among the social network, social support, e-service quality, satisfaction, perceived quality of life and health-promotion behavior. This study contributes to the extension of IS service quality research to the context of social networks, and offers IS practitioners some insights to provide better e-health services.

The role of social support network in e-health services for elderly persons / T., Chen; Y., Ding; Spagnoletti, Paolo. - Proceedings of the IX conference of the Italian chapter of AIS, (2012), pp. - (IX conference of the Italian chapter of AIS, Roma, 28-29 September).

The role of social support network in e-health services for elderly persons

SPAGNOLETTI, PAOLO
2012

Abstract

Regardless of the abundant literature on the relationship between social support network and health outcomes of the elderly, there are nearly no studies examining them in the online context. In this paper, we explore the role of social support network in e-health services in the context of a European project, whose aim is to develop a multimedia platform providing social e-services for elderly persons and their social entourage. We collect data in three European countries to examine the relationship among the social network, social support, e-service quality, satisfaction, perceived quality of life and health-promotion behavior. This study contributes to the extension of IS service quality research to the context of social networks, and offers IS practitioners some insights to provide better e-health services.
File in questo prodotto:
File Dimensione Formato  
ItAIS Social Support Network_v6.pdf

Open Access

Tipologia: Documento in Post-print
Licenza: DRM non definito
Dimensione 77.1 kB
Formato Adobe PDF
77.1 kB Adobe PDF Visualizza/Apri
Pubblicazioni consigliate

Caricamento pubblicazioni consigliate

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11385/55263
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo

Citazioni
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact