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“So, Here is the Thing”: Narrative Conversational Agents Create a Knowledge Gap

Individuals prefer conversational AI over search engines for informational queries, expecting better learning. However, the narrative elements in conversational AI distract users, leading to lower recall performance and overestimation of knowledge. This discrepancy between perceived and actual knowledge creates a knowledge gap, which attenuates when users have explicit recall goals

Consumers’ Compliance with the Privacy Notices: A Decision Difficulty Account

How Shall I Pay? Salience of Payment Options Increases Purchase Likelihood

We demonstrate that the salience of payment options during purchase decision increases consumers’ purchase likelihood. This is because making payment options salient prompts consumers to mentally simulate the payment process, fostering a sense of ownership over the product. The increased psychological ownership consequently heightens their likelihood of making the purchase. The effect can be attenuated through making people think about “whether-to-buy” the product, a decision step that typica...

Societal Differences Redux. Comparing Organizational Structures in French, German, Italian and US Firms

We replicated and extended the path breaking study by Maurice, Sorge, and Warner published in 1980 on Societal Differences in Organizing Manufacturing Units. We also considered the effect of common ownership under the same holding, the changes in organizational structures due to the response to the actual economic crisis, and two new countries, Italy and the US - the latter replacing Great Britain in the original study. Despite thirty years of globalization, the validity of the conclusions of...

To Hate or to Love? Changing the Emotion Rules of Institutions

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