In some business environments the pressure toward innovation can be very weak. When that happens, players (organizations) might be affected by the illusion that their services, products, and ways to deliverthem never change. Among others, this is the case of government-regulated sectors, like energy in manycountries, in which de facto monopolists provide the local communities with services (i.e., electricity,water, waste management.The paper reports an exploratory study conducted in an Italian multi-utilitycompany (FRIDA –fictionalname) that, regardless of the absence of traditional competitive pressures, at the end of 2014 decided toundertake FRIDA 3.0 –a courageous project of organizational and technological innovation; in such respect, a vehicle for adopting an aggressive strategy of cost reduction and quality improvement.

‘You call we haul!’ Organizational impact of technology-driven workforce management in the utilities sector / Prencipe, Andrea; Giustiniano, Luca. - III Workshop 2017, (2017), pp. - (5th Innovation in Information Infrastructures (III) Workshop, Rome, November 7-9, 2017).

‘You call we haul!’ Organizational impact of technology-driven workforce management in the utilities sector

Andrea Prencipe;Luca Giustiniano
2017

Abstract

In some business environments the pressure toward innovation can be very weak. When that happens, players (organizations) might be affected by the illusion that their services, products, and ways to deliverthem never change. Among others, this is the case of government-regulated sectors, like energy in manycountries, in which de facto monopolists provide the local communities with services (i.e., electricity,water, waste management.The paper reports an exploratory study conducted in an Italian multi-utilitycompany (FRIDA –fictionalname) that, regardless of the absence of traditional competitive pressures, at the end of 2014 decided toundertake FRIDA 3.0 –a courageous project of organizational and technological innovation; in such respect, a vehicle for adopting an aggressive strategy of cost reduction and quality improvement.
2017
Digital transformation; information systems; technological innovation; information infrastructure
‘You call we haul!’ Organizational impact of technology-driven workforce management in the utilities sector / Prencipe, Andrea; Giustiniano, Luca. - III Workshop 2017, (2017), pp. - (5th Innovation in Information Infrastructures (III) Workshop, Rome, November 7-9, 2017).
File in questo prodotto:
File Dimensione Formato  
IIIW_Abstract.pdf

Solo gestori archivio

Descrizione: Abstract accettato per la presentazione del lavoro
Tipologia: Abstract
Licenza: DRM (Digital rights management) non definiti
Dimensione 366.8 kB
Formato Adobe PDF
366.8 kB Adobe PDF   Visualizza/Apri
Pubblicazioni consigliate

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11385/176287
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo

Citazioni
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
  • OpenAlex ND
social impact