In some business environments the pressure toward innovation can be very weak. When that happens, players (organizations) might be affected by the illusion that their services, products, and ways to deliverthem never change. Among others, this is the case of government-regulated sectors, like energy in manycountries, in which de facto monopolists provide the local communities with services (i.e., electricity,water, waste management.The paper reports an exploratory study conducted in an Italian multi-utilitycompany (FRIDA –fictionalname) that, regardless of the absence of traditional competitive pressures, at the end of 2014 decided toundertake FRIDA 3.0 –a courageous project of organizational and technological innovation; in such respect, a vehicle for adopting an aggressive strategy of cost reduction and quality improvement.

‘You call we haul!’ Organizational impact of technology-driven workforce management in the utilities sector / Prencipe, Andrea; Giustiniano, Luca. - III Workshop 2017, (2017), pp. - (5th Innovation in Information Infrastructures (III) Workshop, Rome, November 7-9, 2017).

‘You call we haul!’ Organizational impact of technology-driven workforce management in the utilities sector

Andrea Prencipe;Luca Giustiniano
2017

Abstract

In some business environments the pressure toward innovation can be very weak. When that happens, players (organizations) might be affected by the illusion that their services, products, and ways to deliverthem never change. Among others, this is the case of government-regulated sectors, like energy in manycountries, in which de facto monopolists provide the local communities with services (i.e., electricity,water, waste management.The paper reports an exploratory study conducted in an Italian multi-utilitycompany (FRIDA –fictionalname) that, regardless of the absence of traditional competitive pressures, at the end of 2014 decided toundertake FRIDA 3.0 –a courageous project of organizational and technological innovation; in such respect, a vehicle for adopting an aggressive strategy of cost reduction and quality improvement.
Digital transformation; information systems; technological innovation; information infrastructure
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11385/176287
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