The big squeeze on public spending and the need to get Italy’s small local councils fully on board the e-government agenda is forcing both the public and the private sector to think of new ways to source and deliver public services. The sharing of services is one solution that goes beyond the traditional insourcing/outsourcing model to cast the SSO in the primary role of Information and Communication Technology (ICT) provider. The paper illustrates a case study in which, after a few “false starts”, an Italian company made the positive transition from PPP to public SSO, building relations of trust and a flexible offer that met the councils’ need to retain their individuality. The general reflection that follows has the aim of further informing the debate on the redesign of organizational activities through service management, and supports the continuity of the basic organizational logics that inform the practices of the public SSO.

Shared Services: Exploring the New Frontiers / Sorrentino, Maddalena; Giustiniano, Luca; Depaoli, Paolo; DE MARCO, Marco. - (2015), pp. 1-13. ((Intervento presentato al convegno International Conference on Exploring Service Science - IEES 1.5 tenutosi a Porto, Portugal nel 04-06 February 2015.

Shared Services: Exploring the New Frontiers

GIUSTINIANO, LUCA;DEPAOLI, PAOLO;DE MARCO, MARCO
2015

Abstract

The big squeeze on public spending and the need to get Italy’s small local councils fully on board the e-government agenda is forcing both the public and the private sector to think of new ways to source and deliver public services. The sharing of services is one solution that goes beyond the traditional insourcing/outsourcing model to cast the SSO in the primary role of Information and Communication Technology (ICT) provider. The paper illustrates a case study in which, after a few “false starts”, an Italian company made the positive transition from PPP to public SSO, building relations of trust and a flexible offer that met the councils’ need to retain their individuality. The general reflection that follows has the aim of further informing the debate on the redesign of organizational activities through service management, and supports the continuity of the basic organizational logics that inform the practices of the public SSO.
service science, shared services, shared service organization, ICT provision, municipalities, outsourcing, public sector
Shared Services: Exploring the New Frontiers / Sorrentino, Maddalena; Giustiniano, Luca; Depaoli, Paolo; DE MARCO, Marco. - (2015), pp. 1-13. ((Intervento presentato al convegno International Conference on Exploring Service Science - IEES 1.5 tenutosi a Porto, Portugal nel 04-06 February 2015.
File in questo prodotto:
File Dimensione Formato  
IESS2015-Paper11_Final_SS&NewFrontier_SorrentinoEtAlii.PDF

solo utenti autorizzati

Descrizione: SorrentinoEtAl 2014 IEES 1.5
Tipologia: Documento in Pre-print
Licenza: Tutti i diritti riservati
Dimensione 468.68 kB
Formato Adobe PDF
468.68 kB Adobe PDF   Visualizza/Apri
Pubblicazioni consigliate

Caricamento pubblicazioni consigliate

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11385/147306
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo

Citazioni
  • Scopus 0
  • ???jsp.display-item.citation.isi??? 0
social impact