Burnout among public service employees is a critical issue exacerbated by crises such as natural disasters, pandemics, and wars. This chapter explores effective strategies to prevent and manage burnout in public service organizations, emphasizing the unique stressors these employees face during crises. Burnout, characterized by emotional exhaustion, depersonalization, and reduced personal accomplishment, severely impacts both individual well-being and organizational efficiency. The literature review highlights promising interventions, including stress management, workload adjustments, social support enhancement, and involvement in decision-making. Specific strategies are detailed for different crisis contexts, such as economic pressures, war, and pandemics. Implementing these holistic interventions can enhance resilience and ensure the effective delivery of essential services during emergencies. By addressing burnout comprehensively, public service organizations can support their employees’ mental health and maintain high-quality service standards even under extreme conditions.
How to Reduce Burnout in Public Service Organizations during Times of Crisis? A Review of (Promising) Interventions / Sahin, Enes Berk; Homberg, Fabian Kurt Falk. - (2025), pp. 1-18. [10.5772/intechopen.1006691]
How to Reduce Burnout in Public Service Organizations during Times of Crisis? A Review of (Promising) Interventions
Berk Sahin, Enes
;Homberg, Fabian
2025
Abstract
Burnout among public service employees is a critical issue exacerbated by crises such as natural disasters, pandemics, and wars. This chapter explores effective strategies to prevent and manage burnout in public service organizations, emphasizing the unique stressors these employees face during crises. Burnout, characterized by emotional exhaustion, depersonalization, and reduced personal accomplishment, severely impacts both individual well-being and organizational efficiency. The literature review highlights promising interventions, including stress management, workload adjustments, social support enhancement, and involvement in decision-making. Specific strategies are detailed for different crisis contexts, such as economic pressures, war, and pandemics. Implementing these holistic interventions can enhance resilience and ensure the effective delivery of essential services during emergencies. By addressing burnout comprehensively, public service organizations can support their employees’ mental health and maintain high-quality service standards even under extreme conditions.File | Dimensione | Formato | |
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Sahin & Homberg 2024 -Final-How to reduce burnout in public service organizati (2024-09-09 16_10_06).pdf
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