Resilient companies in the time of Covid-19 pandemic: a case study approach

The Covid-19 pandemic represents an extraordinary and unpredictable event influencing the whole economy and society. Using a case study approach, we explored how big companies operating in Italy were able to respond to the crisis to ensure business continuity. Therefore, we discussed different business disruptions caused by Covid-19; in addition, we developed an integrated policy framework in which we proposed specific strategic responses for increasing the level of organizational resilience. We conducted semi-structured interviews with target CEOs of four major companies operating in Italy in different industries. Especially, we focused on multiutilities, media and communications, investment banking, and mobile telecommunications. The interviews were based on questions dealing with Covid-19 implications and strategic responses to navigate this complex scenario. Based on the CEOs' contributions, we presented short-term actions and long-term strategies planned and implemented by each Italian company. In particular, we emphasized similarities and dissimilarities in terms of strategic responses and future business development. The analysis of practical cases was helpful for increasing our knowledge on organizational resilience and for providing the managerial community with a policy framework to navigate unexpected events like the Covid-19 pandemic.