Building change capabilities into public organizations is a challenge for strategic management. This study focuses on the micro-level of extra-role behaviors that contribute to continuous improvements in working procedures at the front-end of organizations (i.e. taking charge behavior; TCB). More particularly, we examine public service motivation (PSM) as a key variable mediating between perceived practices and TCB of street-level bureaucrats. The analyses are based on survey data from a state police force in Germany (N=1,165). Results confirm the role of PSM as full mediator, but this mediation is limited to the relationship between leadership behaviors and TCB, while perceived organizational characteristics – except for red tape – have direct positive impact on TCB.

Public service motivation and continuous organizational change: Taking charge behaviour at police services / Homberg, Fabian; Vogel, Rick; Weiherl, Julia. - In: PUBLIC ADMINISTRATION. - ISSN 0033-3298. - 97:1(2019), pp. 28-47. [10.1111/padm.12354]

Public service motivation and continuous organizational change: Taking charge behaviour at police services

Homberg, Fabian
;
2019

Abstract

Building change capabilities into public organizations is a challenge for strategic management. This study focuses on the micro-level of extra-role behaviors that contribute to continuous improvements in working procedures at the front-end of organizations (i.e. taking charge behavior; TCB). More particularly, we examine public service motivation (PSM) as a key variable mediating between perceived practices and TCB of street-level bureaucrats. The analyses are based on survey data from a state police force in Germany (N=1,165). Results confirm the role of PSM as full mediator, but this mediation is limited to the relationship between leadership behaviors and TCB, while perceived organizational characteristics – except for red tape – have direct positive impact on TCB.
change-oriented citizenship; extra-role behaviour; high reliability organizations; public service motivation, transformational leadership
Public service motivation and continuous organizational change: Taking charge behaviour at police services / Homberg, Fabian; Vogel, Rick; Weiherl, Julia. - In: PUBLIC ADMINISTRATION. - ISSN 0033-3298. - 97:1(2019), pp. 28-47. [10.1111/padm.12354]
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11385/180126
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