Building change capabilities into public organizations is a challenge for strategic management. This study focuses on the micro-level of extra-role behaviors that contribute to continuous improvements in working procedures at the front-end of organizations (i.e. taking charge behavior; TCB). More particularly, we examine public service motivation (PSM) as a key variable mediating between perceived practices and TCB of street-level bureaucrats. The analyses are based on survey data from a state police force in Germany (N=1,165). Results confirm the role of PSM as full mediator, but this mediation is limited to the relationship between leadership behaviors and TCB, while perceived organizational characteristics – except for red tape – have direct positive impact on TCB.
|Titolo:||Public service motivation and continuous organizational change: Taking charge behaviour at police services|
|Data di pubblicazione:||2019|
|Appare nelle tipologie:||01.1 - Articolo su rivista (Article)|
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|Homberg Vogel Weiherl 2019 PA_Taking Charge.pdf||Versione dell'editore||DRM non definito||Administrator|