Ms. Wolf is the Director of a large Agency, a branch of a national public administration dealing with formal compliance and respect of the law. Her “military branch” is made of civil servants working as inspectors. Ms. Wolf has recently noted a growing level of absenteeism, conflicts at work and rising employee turnover. Not being an expert in the field, she has started reading a book on people management but what she reads does not look totally convincing to her. She read: “Happy employees ➔ happy customers ➔ happy employees”.
De Simone, Silvia; Giustiniano, Luca; Pinna, Roberta. (2018). Stressed and Demotivated Public Servants… Looking for a (Motivational) Miracle at Paywell Agency. In A. Malik (ed.) (Eds.), Strategic Human Resource Management and Employment Relations (pp. 235-241). Springer. Isbn: 978-981-13-0398-2.
Stressed and Demotivated Public Servants… Looking for a (Motivational) Miracle at Paywell Agency
Giustiniano, Luca;
2018
Abstract
Ms. Wolf is the Director of a large Agency, a branch of a national public administration dealing with formal compliance and respect of the law. Her “military branch” is made of civil servants working as inspectors. Ms. Wolf has recently noted a growing level of absenteeism, conflicts at work and rising employee turnover. Not being an expert in the field, she has started reading a book on people management but what she reads does not look totally convincing to her. She read: “Happy employees ➔ happy customers ➔ happy employees”.
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