Ms. Wolf is the Director of a large Agency, a branch of a national public administration dealing with formal compliance and respect of the law. Her “military branch” is made of civil servants working as inspectors. Ms. Wolf has recently noted a growing level of absenteeism, conflicts at work and rising employee turnover. Not being an expert in the field, she has started reading a book on people management but what she reads does not look totally convincing to her. She read: “Happy employees ➔ happy customers ➔ happy employees”.
|Titolo:||Stressed and Demotivated Public Servants… Looking for a (Motivational) Miracle at Paywell Agency|
|Data di pubblicazione:||2018|
|Appare nelle tipologie:||02.1 - Capitolo o saggio su monografia (Monograph’s Chapter/Essay)|
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