Sfoglia per Autore Villarroel Ordenes, Francisco Javier
Service Modeling of Compliments and Complaints and its implications for value co-creation
2012 Villarroel Ordenes, Francisco Javier; Mohamed, Zaki; Babis, Theodoulidis; Jamie, Burton
Boosting or Attenuating? The Llinguistic Features of Sentiment Strength in User Generated Content
2013 Villarroel Ordenes, Francisco Javier; de Ruyter, Ko; Wetzels, Martin; Grewal, Dhruv; Ludwig, Stephan
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach
2014 Villarroel Ordenes, Francisco Javier; Theodoulidis, Babis; Burton, Jamie; Gruber, Thorsten; Zaki, Mohamed.
What, How and When: Patterns of Message Virality in Social Media Brand Communications
2016 Villarroel Ordenes, Francisco Javier; Mahr, Dominik; de Ruyter, Ko; Ludwig, Stephan; Grewal, Dhruv; Wetzels, Martin
Language in action, analyzing online consumer-brand communication through the lens of speech act theory
2017 Villarroel Ordenes, Francisco Javier
Do You E-Care? Analyzing the Impact of Conversational Agreement in Online Customer Service
2017 Villarroel Ordenes, Francisco Javier; Grewal, Dhruv
Customer engagement in a Big Data world
2017 Kunz, Werner; Aksoy, Lerzan; Bart, Yakov; Heinonen, Kristina; Kabadayi, Sertan; Villarroel Ordenes, Francisco Javier; Sigala, Mariana; Diaz, David; Theodoulidis, Babis
The Role of In-Store and Online Retailing Factors
2017 Roggeveen, Ann; Grewal, Dhruv; Toldos, Maria; Gonzales, Eva; Valdez, Alfonso; Franco, Ana; Villarroel Ordenes, Francisco Javier
Unveiling What Is Written in the Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media
2017 Villarroel Ordenes, Francisco Javier; Ludwig, Stephan; DE RUYTER, Ko; Grewal, Dhruv; Wetzels, Martin
Language Dynamics in Employee–Customer Text-Based Interactions
2019 Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Grewal, Lauren; Sarantopoulus, Panagiotis
The Impact of Dialogue Dynamics in Online Service Resolution
2019 Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Grewal, Lauren; Sarantopoulus, Panagiotis
Cutting through Content Clutter: How speech and image acts drive consumer sharing of social media brand messages
2019 Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Ludwig, Stephan; DE RUYTER, Ko; Mahr, Dominik; Wetzels, Martin
From words to pixels: text and image mining methods for service research
2019 Villarroel Ordenes, Francisco Javier; Zhang, S.
The Effect of Image Content and Text Similarity on Brand Narratives Sharing
2020 Farace, Stefania; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; De Ruyter, Ko
Text and Image Mining Methods for Business Research and Education
2020 Villarroel Ordenes, Francisco Javier
Brand Narratives in Social Media: Implications for Consumer Sharing
2020 Farace, Stefania; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; De Ruyter, Ko
Customer experience management in the age of big data analytics: A strategic framework
2020 Holmlund, M.; Van Vaerenbergh, Y.; Ciuchita, R.; Ravald, A.; Sarantopoulos, P.; Villarroel Ordenes, Francisco Javier; Zaki, M.
Mindful consumption: Three consumer segment views
2020 Milne, G. R.; Villarroel Ordenes, Francisco Javier; Kaplan, B.
Patterns in Motion: How Visual Patterns in Ads Affect Product Evaluations
2020 Farace, Stefania; Roggeveen, Anne; Villarroel Ordenes, Francisco Javier; DE RUYTER, Ko; Wetzels, Martin; Grewal, Dhruv
Privacy Consumer Activists on Reddit: Exploring Discourse, Sentiment, and Advocated Practices
2021 Slepchuk, Alec; Villarroel Ordenes, Francisco Javier; Milne, George R.
Titolo | Data di pubblicazione | Autore(i) | File |
---|---|---|---|
Service Modeling of Compliments and Complaints and its implications for value co-creation | 2012 | Villarroel Ordenes, Francisco Javier; Mohamed, Zaki; Babis, Theodoulidis; Jamie, Burton | |
Boosting or Attenuating? The Llinguistic Features of Sentiment Strength in User Generated Content | 2013 | Villarroel Ordenes, Francisco Javier; de Ruyter, Ko; Wetzels, Martin; Grewal, Dhruv; Ludwig, Stephan | |
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach | 2014 | Villarroel Ordenes, Francisco Javier; Theodoulidis, Babis; Burton, Jamie; Gruber, Thorsten; Zaki, Mohamed. | |
What, How and When: Patterns of Message Virality in Social Media Brand Communications | 2016 | Villarroel Ordenes, Francisco Javier; Mahr, Dominik; de Ruyter, Ko; Ludwig, Stephan; Grewal, Dhruv; Wetzels, Martin | |
Language in action, analyzing online consumer-brand communication through the lens of speech act theory | 2017 | Villarroel Ordenes, Francisco Javier | |
Do You E-Care? Analyzing the Impact of Conversational Agreement in Online Customer Service | 2017 | Villarroel Ordenes, Francisco Javier; Grewal, Dhruv | |
Customer engagement in a Big Data world | 2017 | Kunz, Werner; Aksoy, Lerzan; Bart, Yakov; Heinonen, Kristina; Kabadayi, Sertan; Villarroel Ordenes, Francisco Javier; Sigala, Mariana; Diaz, David; Theodoulidis, Babis | |
The Role of In-Store and Online Retailing Factors | 2017 | Roggeveen, Ann; Grewal, Dhruv; Toldos, Maria; Gonzales, Eva; Valdez, Alfonso; Franco, Ana; Villarroel Ordenes, Francisco Javier | |
Unveiling What Is Written in the Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media | 2017 | Villarroel Ordenes, Francisco Javier; Ludwig, Stephan; DE RUYTER, Ko; Grewal, Dhruv; Wetzels, Martin | |
Language Dynamics in Employee–Customer Text-Based Interactions | 2019 | Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Grewal, Lauren; Sarantopoulus, Panagiotis | |
The Impact of Dialogue Dynamics in Online Service Resolution | 2019 | Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Grewal, Lauren; Sarantopoulus, Panagiotis | |
Cutting through Content Clutter: How speech and image acts drive consumer sharing of social media brand messages | 2019 | Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; Ludwig, Stephan; DE RUYTER, Ko; Mahr, Dominik; Wetzels, Martin | |
From words to pixels: text and image mining methods for service research | 2019 | Villarroel Ordenes, Francisco Javier; Zhang, S. | |
The Effect of Image Content and Text Similarity on Brand Narratives Sharing | 2020 | Farace, Stefania; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; De Ruyter, Ko | |
Text and Image Mining Methods for Business Research and Education | 2020 | Villarroel Ordenes, Francisco Javier | |
Brand Narratives in Social Media: Implications for Consumer Sharing | 2020 | Farace, Stefania; Villarroel Ordenes, Francisco Javier; Grewal, Dhruv; De Ruyter, Ko | |
Customer experience management in the age of big data analytics: A strategic framework | 2020 | Holmlund, M.; Van Vaerenbergh, Y.; Ciuchita, R.; Ravald, A.; Sarantopoulos, P.; Villarroel Ordenes, Francisco Javier; Zaki, M. | |
Mindful consumption: Three consumer segment views | 2020 | Milne, G. R.; Villarroel Ordenes, Francisco Javier; Kaplan, B. | |
Patterns in Motion: How Visual Patterns in Ads Affect Product Evaluations | 2020 | Farace, Stefania; Roggeveen, Anne; Villarroel Ordenes, Francisco Javier; DE RUYTER, Ko; Wetzels, Martin; Grewal, Dhruv | |
Privacy Consumer Activists on Reddit: Exploring Discourse, Sentiment, and Advocated Practices | 2021 | Slepchuk, Alec; Villarroel Ordenes, Francisco Javier; Milne, George R. |
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